Privacy Policy

CloudVoiceApp ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide Directly

• Account information: Name, email address, company name, and password when you register.
• Payment information: Billing details processed securely through our payment processor (we do not store card numbers).
• Communication data: Messages you send us through contact forms, email, or support channels.
• Integration credentials: API keys and OAuth tokens for third-party services you connect (stored encrypted).

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, API call frequency, and session duration.
• Technical data: IP address, browser type and version, operating system, device identifiers.
• Log data: Server logs including request timestamps, API responses, and error records.
• Cookies and tracking: Session cookies, preference cookies, and analytics identifiers.

1.3 Data Processed on Your Behalf

As part of providing integration services, our systems may process data that flows between your Voice AI agents and connected third-party platforms. This data is processed on your behalf as a data processor; you remain the data controller of any personal data in those flows.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the CloudVoiceApp platform and services.
• Process transactions and send related billing information.
• Send service-related communications including updates, security alerts, and support messages.
• Monitor and analyze usage patterns to improve the Service.
• Detect, investigate, and prevent fraudulent or unauthorized activity.
• Comply with legal obligations and enforce our Terms of Service.
• With your consent, send marketing communications about features and promotions.

3. Legal Bases for Processing (GDPR)

If you are in the European Economic Area, we process your data under the following legal bases:

• Contract performance: Processing necessary to provide the Service you signed up for.
• Legitimate interests: Security monitoring, fraud prevention, and service improvement.
• Legal obligation: Compliance with applicable laws and regulations.
• Consent: Marketing communications and optional analytics (withdrawable at any time).

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers: Trusted vendors who assist in operating our platform (hosting, payment processing, analytics), under strict confidentiality agreements.
• Third-party integrations: Data you choose to sync through the platform to connected services (Google, Salesforce, HubSpot, etc.) according to your configuration.
• Legal authorities: When required by law, court order, or to protect the rights and safety of CloudVoiceApp or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain it by law. Integration logs and audit records may be retained for up to 12 months for security and compliance purposes.

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential cookies: Required for authentication and core platform functionality.
• Preference cookies: Remember your settings and preferences.
• Analytics cookies: Help us understand how the platform is used (opt-out available).

You can control cookie settings through your browser. Disabling essential cookies may affect platform functionality.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• TLS/SSL encryption for all data in transit.
• AES-256 encryption for sensitive data at rest (including integration credentials).
• Role-based access controls limiting who can access your data internally.
• Regular security audits and penetration testing.
• SOC 2 Type II compliance practices.

No method of transmission or storage is 100% secure. If a data breach occurs that affects your rights, we will notify you as required by applicable law.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Restriction: Request we limit how we use your data.
• Withdraw consent: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at privacy@cloudvoiceapp.com. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us immediately and we will delete it promptly.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. Where we transfer data from the EEA, UK, or Switzerland, we do so under Standard Contractual Clauses approved by the European Commission or other appropriate safeguards.

11. Third-Party Links

Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and, where appropriate, by email. We encourage you to review this page periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact: